Terms and conditions
1. Contract Conclusion
Bookings of private vacation accommodation can be made in written form or by word of mouth. They become binding upon receipt of an advance payment to the account of Enjoy Mallorca S.L., as the intermediary between tenant and proprietor.
The prepayment confirms the acceptance of the general terms and conditions of business as well as the conclusion of the lease.
The advance payment of 20 % of the total rent is due
within 7 days upon receipt of the booking conformation.
Failure to pay within this period entitles Enjoy Mallorca S.L. to cancel the reservation and to incur liabilities to other parties.
The final payment of the rent (plus possible additional charges) is due 8 weeks prior to arrival without issuance of further requests of payment.
3. Provision of Services
The scope of services is established in the contract.
Unless affirmed, subsidiary agreements have no effect.
4. Share of responsibility
Please notify us of damages to facilities or furnishings within 24 hours following move-in. Complaints issued at a later point cannot me considered.
Most of the vacation homes are located in remote, rural areas. Ants, mosquitos and the likes do not account for shortcomings and will subsequently not account for claims of recompensation.
You have opted for private vacation accommodation in Mallorca.
Please bear in mind that the accommodation might be equipped in a way that does not meet German/UK/your personal criteria in terms of taste and style. However, our vacation accommodation has its unique charm and style, be it modern or rustic.
The basic fittings for bedrooms (bedlinen, blankets, pillows etc.), bathrooms and the kitchens are provided (towels, tea towels and kitchen equipment etc).
Please refer to our website for detailed information on a property.
You will find our vacation accommodation in exactly the same way it has been described. Please share your special requests with us in due time.
Enjoy Mallorca S.L. acts as an agent for vacation accommodation. All contracts are issued on behalf of the proprietor, landlord or caretaker of the properties.
Claims for damages need to be filed to the proprietor, landlord or caretaker.
Enjoy Mallorca S.L. is not liable for possible power blackouts, cuts in water supply, or acts of god.
In case of withdrawal from the contract for a property lease prior to the beginning of the journey on the part of Enjoy Mallorca S.L., Enjoy Mallorca S.L. will provide alternative accommodation.
The client can make no other claims.
The owner provides documentation of the property in image and text. Enjoy Mallorca S.L. takes no liability for aberrations.
Enjoy Mallorca S.L. takes no liability for accidents. The usage of the properties is at the client’s own risk. Claims for compensation cannot be made.
If usage of the object is not possible due to force majeure and no alternative accommodation available, liability is limited to the amount of payments made until that date.
No liability is taken for noise disturbance caused by constructions on neighbouring premises or the likes.
The client takes full responsibility for his valuables/cash etc. Claims for compensation cannot be made.
Landlord and Enjoy Mallorca S.L. are not liable in case of theft or burglary. In such case, Enjoy Mallorca S.L. has to be notifed of damages caused to the property immediately.
In general, your vacation accommodation is ready for move-in from 16:00 onwards.
Please vacate your accommodation by 11:00 on the day of departure.
However, individual itineraries can be arranged with Enjoy Mallorca S.L..
Withdrawals from the contract must be issued in written. The date of receipt is decisive. Enjoy Mallorca S.L. will claim the following withdrawal fees, relative to the total costs of rental, on behalf of the owner:
- 30% in case of withdrawal up to 90 days prior to the beginning of the lease,
- 50% in case of withdrawal up to 60 days prior to the beginning of the lease,
- 70% in case of withdrawal up to 30 days prior to the beginning of the lease,
- 100% withdrawal up to 29 days prior to the beginning of the lease,
You should consider withdrawal expense coverage insurance. Travel insurance is available in the insurance section of our website or from any travel agent.
Substitutional partners for the lease contract are considered under the same conditions if approved by Enjoy Mallorca S.L. A handling fee of EUR 60 applies for rebookings or cancellations.
10. Final cleaning
You should leave your accommodation as you found it and well-swept. Enjoy Mallorca S.L. and the proprietor respectively is in charge of the final cleaning. Responsibiltiy cannot be shifted to the tenants.
Please note that the proprietor’s approval and that of Enjoy-Mallorca S.L. respectively are required if you consider to bring any pets.
The tenant is liable for any damages caused by pets.
12. Rental Cars
The rental cars offered by Enjoy- Mallorca S.L are third-party services provided by the rental companies for our clients.
The rental companies take full responsibility for all reclamations and claims for damages.
13. Miscellaneous Provisions
Place of jurisdiction for the resolution of disputes related to the contract is the place of residence of the owner or the location of the property.